All terms & conditions listed on this policy page can change and be updated
at any time. All changes and updates made to this policy page will take affect
immediately after uploading this policy page to our website.

Return Procedures:

1. Must write the RA# and/or PO# in black marker & put return address label on the outside of the OEM box.
2. Must correctly repack product(s) into the OEM box and packing materials to avoid damages & problems.
3. Must repack all OEM product literature inside the OEM box with product(s).
4. Close and tape up OEM box.

A return authorization number (RA#) and/or a purchase order number (PO#) must be provided with all products returned.

All products are returnable for manufacturer mistakes and defects with workmanship, materials and design. HW Accessories follows all manufacturer's and distributor's return policies and procedures.

NO RETURNS accepted with products that are custom made, embroidered, silk screen printed, personalized, special custom, modified custom, special ordered, made from special, modified and hand traced patterns, with special request, installed, painted or color dyed by customer or a third party, altered, dirty, damaged, used, expired warranty, not returnable and in unsalable condition.

The customer must pay the shipping and handling fees, with any shipping company, to return any product(s), for reasons (1) customer don't want the product(s), (2) customer don't like the product(s), (3) the product(s) is not what the customer expected, and (4) if product(s) are in the customer's possession for 30 days and longer time period.

There is a thirty (30) business days return period, to return most products within the first 30 days, after delivery, no later. A 15% restocking fee is charged to the customer returning new products in good, resalable condition, and re-entered into inventory.

Refunds   Top

To request a refund, the customer must submit their request for a refund in writing neatly in print, describing the reason(s) to receive a refund, print full name, PO# and date at bottom, then submit to HW Accessories by email or fax. If HW Accessories don't receive the customer's request for a refund in writting then no refund will be given.

To receive a refund, all returnable products must be in new, unused, clean, undamaged, perfect, resalable condition, correctly repacked in OEM box and packing materials including product literature and receipt, must pass inspection, and must have an RA# and/or PO# written in black marker on the outside of the shipping box. Don't write the RA# and PO# onto the OEM box.

The customer must obey our return policy and procdures to receive a refund.

NO REFUNDS for products that are custom made, special custom made, modified custom made, special ordered, embroidered, personalized, silk screen printed, altered by the customer themselves and any third parties, damaged, dirty, used, unsalable condition, installed, not re-entered into inventory for resale, fail product inspection, customer returned product(s) themselves not obeying our return policy and procedures, customer still has product(s) in their possession, customer refuse to pay shipping cost and waste time returning products, and products returned after 30 days.

There is a thirty (30) buisness days refund period to receive a refund for returned products, no later.

All shipping and handling fees, drop ship fees, freight fees, sales tax, bounce check fee, and 15% restocking fee is NOT REFUNDABLE.

Exchanges   Top

Credits   Top

Payments, Invoices & Receipts   Top

Credit Card and Debit Card Payments
We accept Visa, MasterCard, and Discover credit and debit cards as payment. All orders paid with a credit or debit card will be charged immediately. All credit and debit card information are kept CONFIDENTIAL.

Check and Money Order Payments

1. Checks (Cheques): It’s HWA's discretion to accept or decline personal, business or cashier (certified) checks as payment. If any orders are paid with a check, orders will be held for ten (10) business days from order date, until payment is received first, paid in full, in U.S. Dollars (USD) and deposited into a U.S. Bank only. All orders will be released and processed after receiving full payment. If a check bounces (returned) and payment isn't received, the customer will incur a $20 bounce check fee plus order total, and all orders will be held until full payment is received, within ten (10) business days from order date. No payment received, all orders will be cancelled immediately after the tenth (10th) business day. Customer must mention "check payment" when placing order. All checks and banks information are kept CONFIDENTIAL.
   


2. Money Orders: It’s HWA's discretion to accept or decline money orders as payment. If any orders are paid with a money order, orders will be held for ten (10) business days from order date, until payment is received first, paid in full, in U.S. Dollars (USD) and deposited into a U.S. Bank only. All orders will be released and processed after receiving full payment. If money order and payment aren't received, all orders will be held until full payment is received, within ten (10) business days from order date. No payment received, all orders will be cancelled immediately after the tenth (10th) business day. Customer must mention "money order payment" when placing order. All money orders and banks information are kept CONFIDENTIAL.

How To Fill out and Mail a Check or Money Order:
Make Check or Money Order Payable To: HW Accessories
Mail Check or Money Order To: PO Box 1323, Brooklandville, MD 21022
Enter Note into Memo or For Section: (Enter the item name & your PO# in this section)

PayPal Service
The PayPal service is offered to customers to pay for their order(s) using their PayPal account. The "PayPal Checkout Button" is located in our shopping cart to accept payments from PayPal.   

Wire Transfers and C.O.D Payments
We don't accept electronic wire transfers and cash (C.O.Ds) as payment for orders.

Receipts and Invoices
All online orders placed from our website will receive an e-receipt from our shopping cart by email. All orders placed by phone, fax, or mail will receive a receipt by email, fax or mail. Invoices can be used to collect payment for orders. The customer can request to pay for their order with an invoice. Customers can request a copy of the original invoice or receipt of their recent order(s), at any time. A copy of an invoice or receipt can be sent to the customer within 1-3 business days by request.

All order and payment information can be used to collect debt, and can be provided to debt collection agencies, attorneys, courts, banks, credit card companies, merchant company and law enforcement officials for legal issues, if necessary.

PCI Compliance   Top

HW Accessories is Payment Card Industry (PCI) compliant to accept and process all credit and debit card transactions.

Collecting Payments   Top

All unpaid orders must be paid in full immediately. If payment is not received in full immediately, HW Accessories will make four (4) attempts sending payment notices and using all communication methods available, within thirty (30) days, to contact the customer who is obligated to pay the full dollar amount for their unpaid order(s). If the customer fails and refuses to cooperate, make a full payment, provide new credit or debit card information and constantly communicate with HW Accessories about paying for their unpaid order(s), the customer's order information will be given to a debt collection agency and/or to our attorneys to collect the full dollar amount that is past due. The customer must cooperate and maintain constant communication with HW Accessories by phone and/or email about paying for their unpaid order(s) and report the progress when they will pay the full dollar amount that is past due, then the customer's order information won't be given to a debt collection agency and/or to our attorneys for collections. If the customer cannot make the full payment for their unpaid order(s), then HW Accessories can workout a payment plan with the customer bound by a "Payment Agreement" to make monthly payments until the full dollar amount is paid.

Request Order Information   Top

HW Accessories will never provide our customer's order and payment information to any unauthorized third parties without the customer's consent. ONLY the customer themselves can request a copy of their own order and payment information at any time. Any unauthorized third parties such as service shops, body shops, detailers, importers and exporters, dealers, transporters, installers, etc., CANNOT request a copy or any part of our customer's order and payment information from HW Accessories without the customer's consent. If the customer approves the release of their information, then the customer themselves must provide their consent in writing (neatly in print) or typed then mail or fax directly to HW Accessories to release a copy or any part of their order and payment information to the third party requesting the information. If the customer declines the release of their information, then the customer's order and payment information won't be released. Any third party is given permission from the customer and accept the customer's order and payment information MUST provide a copy of their driver’s license and all business information (owner & sales rep. full name, physical address, physical phone #, valid email and web address). The customer’s order and payment information can be provided to cooperate with law enforcement officials, courts, attorneys and debt collectors for any legal issues, if necessary.

Sales Tax   Top

All Maryland orders are charged 6% sales tax. All out of state domestic orders are not charged sales tax.

Warranty   Top

All products are warranted against defects with workmanship and materials. Product warranties vary with each product and manufacturer. The warranty will be void if any products are modified, taken apart, misused, and altered in any way by the customer themselves, and any third parties. HW Accessories is not liable for any products damaged by carelessness, misuse, incorrect and incomplete installs, by the customer themselves, and any third parties. HW Accessories follows all manufacturer's warranties. Once the product warranty expires, no products will be covered to be repaired, replaced, returned and refunded. All products with lifetime warranties will always be covered.

Damaged Products   Top

HW Accessories is not liable for any incidental and consequential damages that occur with new products. The customer must report all damaged and defective products immediately to HW Accessories, after delivery. All damaged and defective products must be packed in the OEM box and packing materials, including product literature and receipt. Report damaged products by calling 1-888-839-0121 or/and email hwaccessories@yahoo.com.

Prices   Top

All product prices that appear on the HW Accessories website are set prices. All products are sold at the set price. If any products are ordered with an old price, the old price must be updated to the newer price before processing any orders. All prices can change and be updated at any time. All price changes will take effect immediately after uploading the new prices to our website.

Place an Order   Top

Orders can be placed by phone, mail, email (must be a pdf file), fax, or directly from our website. Orders can also be placed, by typing or writing, neatly, in print, all required order information on plain white paper or use Microsoft Word, then send order by email, fax or mail. All order forms must provide the customer's full name, full delivery and billing address, phone #, cell phone #, email, product details, valid payment details, vehicle details, order date, and PO# (your initials & zip code). All order informaion is kept CONFIDENTIAL. All order forms must be completely filled out, readable, neat, in print, sign and print full name and date at the bottom of the order form to give permission to properly process and ship out order(s). All incomplete and unreadable order forms won't be processed, until all missing order information is provided, verified and corrected. Once an order is placed it is considered an "active order", and will be processed as normal, until the customer provide other instructions how to process the order. Any orders received after 6:00pm (EST) during normal business days, weekends and holidays will be processed on the next operating business day. We accept Visa, MasterCard and Discover credit and debit cards as payment only.

Methods to Placing a Writen Order (select one method):

1. Write all order information clearly in print on plain white paper, sign, and send.
2. Type all order information using Microsoft Word, print, sign, and send.
3. Place an order directly from our website.

Cancel an Order   Top

All order cancellations must be submitted in writing to cancel and close a new order. To cancel a new order immediately, within the one (1) hour time period after placing a new order, the customer must submit their "order cancellation request" in writing to HW Accessories by email or fax, before the new order is processed. A new order can be cancelled by phone but must be within the one (1) hour time period. The "order cancellation request" must include a detailed description, PO# and shopper ID # (on e-receipt only) and date. New orders placed by phone just provide the PO# with description. Any orders not cancelled within the one (1) hour time period will be processed normally. All custom, modified and special ordered products (view custom items list below) cannot be cancelled and refunded once the custom order is processed, entered into production and ship out. All custom orders made from a hand traced pattern or a dimension sheet cannot be cancelled and refunded once the new order is placed, processed and when production starts. All universal products (non-custom products) and products stocked on shelves can be cancelled immediately, within the one (1) hour time period, before order is packaged and ship out. Any orders on backorder and/or not delivered caused by any unexpected issue(s), can be cancelled, by submitting an "order cancellation request" in writing, before order is restocked, made, packed and ship out. It’s HW Accessories sole discretion to cancel any order, at any time, for any reason(s), sending a cancellation notice to the customer, and give a refund, if needed.

Confirmation Notice   Top

When problems occur, interfere and cause orders not to be processed and delivered for a long period of time, these orders are still considered an "active order", and HW Accessories must know if the customer still want their existing order or not. A confirmation notice is used and sent allowing the customer to decide, reply back and confirm the status of their existing order to "continue processing", "received order" or "cancel order". A confirmation notice helps prevent processing a customer's existing order, that the customer don't want anymore and avoid unnecessary charging, shipping, returns, refunds, wasting time, wasting product and materials. The customer must reply back and confirm the status of their existing order immediately after receiving a confirmation notice or the order will be processed as normal.

Shipping Policy & Services   Top

UPS

1-800-742-5877

www.ups.com

USPS

1-800-275-8777

www.usps.com

UPS Domestic Shipping Services

UPS Ground
UPS Next Day Air
UPS Next Day Air Saver
UPS Next Day Air Early A.M.
UPS 2nd Day Air
UPS 2nd Day A.M.
UPS 3 Day Select

International Orders   Top

HW Accessories don't accept, process and ship out international orders to other countries. HW Accessories won't return and respond to international phone calls, voice messages and fax messages, except email only. We ONLY accept and process international orders from other countries, if any manufacturers and distributors are willing to ship an order directly to any international locations for us.

Domestic Orders   Top

All U.S. orders are accepted, processed and delivered immediately. HW Accessories will return and respond to all domestic phone calls, voice messages, fax messages, emails, and mail inquires to U.S. customers within two (2) business days or sooner.

Secure Orders   Top

All submitted transactions from the HW Accessories LLC website are stored on a secure server (SSL and certified). The information is accessible only to us through a password protected environment. Once your information has been accessed it is deleted and destroyed on the server completely. We never transmit your information via Email. Once your credit card information has been processed we destroy all record of your personal and credit card information (data) that has been collected on the server to maintain its security.

Privacy Policy   Top

HW Accessories protects all of their customers’ personal, order and payment information that is kept CONFIDENTIAL. HW Accessories will NEVER sell and trade their customers’ personal, order and payment information to any third parties. All customers’ personal and order information is used to communicate with customers, send newsletters, provide order status and shipping information. The customer's personal and order information will be used and shared with legitimate, reputable and authorized manufacturers, distributors and parcel companies to process, make and ship out their order(s). The customer’s personal and order information is also used to process orders, refunds, returns, exchanges, credits, reorders, cancellations, authorize and charge card(s), collect payment, solve complaints, disputes and chargebacks. All personal and order information can be provided to credit card companies, merchant company (process card transactions), customer's bank, debt collection agencies, attorneys, courts and law enforcement officials for any legal issues, if necessary. We NEVER reuse our customers’ personal and order information without the customer's consent. We NEVER misuse our customers’ personal and order information.

Website Content     Top

HW Accessories LLC has agreements with reputable companies that give us permission and the right to use all content provided by all companies. It is strickly prohibited to copy, cut, save, save as, save picture as, transfer, duplicate, edit, modify, reproduce, take, and steal content off our website. All content displayed on our website are images and pictures, text descriptions, links, audio recordings, videos, company names and logos, product names and logos, banners, email and website links, background images, trade marks (©, ®, ™), disclaimer notices, slide shows, animations, flash shows, website pages and code, shopping cart pages and code, all website and page features, all programming languages, all secure pages and code, McAfee Hacker Safe logo, all credibility logos (BBB, eTrust, etc.), credit card content and information, and all other content. HW Accessories owns certain images and pictures that is marked with a transparent image of our business name "HW Accessories" placed, diagnolly, across all of our images and pictures to prevent illegal coping, protect our content from illegal use, and provide the proper indentity of legal ownership that HW Accessories owns the content.

HW ACCESSORIES WON'T GRANT PERMISSION TO ANY
PERSON TO REMOVE ANY CONTENT OFF OUR WEBSITE.

Special Orders    Top

Certain products that are not stocked in our inventory can be special ordered. The term "Special Ordered" means a product must be ordered with a special order agreement. The customer must know exactly which product they want to special order. Once a special order agreement is processed, the customer owns the product. The customer must completely fill out, sign and submit a "Special Order Agreement" to place a special order with HW Accessories. All incomplete special order agreements won't be processed, until all missing order information is provided, corrected and confirmed. The special order agreement is a PDF document (Adobe Acrobat required) that can be submitted by mail, fax or email. The "Special Order Agreement" button is located on certain product pages, on our website, near the item. Special ordered products can be returned for manufacturer defects with the product that is covered under warranty ONLY. All special ordered products cannot be returned, refunded, cancelled or exchanged. HW Accessories will not accept special ordered products to be returned. The customer must report all damaged and defective special ordered products to HW Accessories immediately. All pricing, shipping fees, and warranties vary with each special ordered product. View the products list below that require a special order agreement.

Advertising   Top

HW Accesories advertises only the quality products we sell from our website. HW Accessories has permission and agreements with companies to use all product content to properly represent all products only. All quality products advertised on our website are from the most popular and reputable companies in the auto and pet industries. All product content displayed on our website and in all of our advertisements provide the most accurate and up to date information about products and special offers. All product content on our website is used for ADVERTISING PURPOSES ONLY and NOT FOR DISTIBUTION. ALL PRODUCT CONTENT is prohibited from be removed, taken, and stolen off of our website, for illegal use. We never permit third party companies to place their advertisements on our website to sell third party services and products.

Business to Business (B2B)   Top

HW Accessories does business with lots of reputable companies. ALL COMPANIES MUST USE our B2B phone number "410-902-9770" and email "hwaccessories@yahoo.com" to contact HW Accessories for all business use and inquiries ONLY. DON'T USE our toll free phone number for business use and inquiries.

Clearance Products and Specials   Top

All clearance products and specials are sold as-is, individually, as a pair, or as a set, in new, perfect and clean condition, might have been returned or still in our inventory. All clearance products and specials are sold at a set price, shipping fees, and sales tax (Maryland orders only). All clearance products and specials are displayed on the "Specials Page" on our website. The customer owns the clearance product they ordered once the original order is placed and processed. A shipping tracking # will be provided when order ships out. All clearance products are not returnable. All prices and shipping fees are not refundable.

Replacement Product Parts   Top

Replacement product parts are available for certain products listed below. Replacement parts can be ordered to replace broken product parts as long as the parts are still available for ordering. The warranty, price and shipping fees vary with each replacement part and manufacturer. There will be a "Replacement Product Parts" button located on certain product pages, on our website, to order new parts for the products listed below. Replacement parts cannot be returned, refunded, exchanged and cancelled, so the customer must know exactly which part(s) need to be ordered. The customer owns the parts they order.

All terms & conditions listed on this policy page can change and be updated
at any time. All changes and updates made to this policy page will take affect
immediately after uploading this policy page to our website.