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Select
any link below to browse the Policy page quicker
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NOTE: Terms and Conditions of policy can change without prior notice at any time.
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Site Terms of Use
The individual(s) (customers) that use
and browse through the HW Accessories LLC web site indicates that
they accept all site terms and conditions listed on this policy page.
The individual(s) (customers) that make a purchase(s) from the HW
Accessories LLC web site indicates that they accept all site terms
and conditions listed on this policy page. |
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Returns, Exchanges and Refunds
All returned and exchanged
merchandise must be in new, resalable, unused, undamaged condition,
securely and correctly repacked in original box & packing material
to avoid damages, put all necessary paperwork inside box, write
valid Return Authorization Number (R.A.#) in black ink and place
the return address label on the outside of box. Return Authorization
numbers are provided by all manufacturers only. All manufacturers
WILL NOT accept returned merchandise without a Return Authorization
Number. All distributors WILL NOT accept returned merchandise if
the distributor's return policy is not followed (distr. return policies
can vary). NO exchanges accepted on all custom items. Exchanges can
be made on non-custom items at lesser, equale or greater value but
certain items may have an additional cost and cannot be returned
or refunded. NO REFUNDS, CREDITS OR EXCHANGES will
be given for damaged, abused, misused and incorrectly packed items,
incomplete returns forms, if customer returns item(s) by not following
the proper return procedures and policy, customer still has product(s)
in their possession, if customer refuses to pay shipping cost and
wastes time to return item(s) and item(s) returned after 30 days.
HWA honors all manufacturer's and distributor's return policies and
warranties. If a mistake is made on a custom order HWA will give
a full refund. If a mistake is made on a non-custom order the customer
can return the item and HWA will give a full refund, partial refund
or no refund depending on the situation. If the customer wants to
return an item(s) for some other reason(s) such as not wanting the
item(s), customer does not like the item(s), the item(s) is not what
the customer expected, item doesn't fit (without manufacturer mistake
or error) etc. etc than HWA will refund the item(s) price only excluding
shipping cost. If custom item(s) need to be returned caused by manufacturer
mistake or error the customer must contact HW Accessories LLC with
details why the item(s) need to be returned and than wait to receive
a return address and Return Authorization Number (RA#). There is
a 30 day return period to return, exchange or receive a refund on
non-custom, non-modified, non-specialty and non-embroidered merchandise.
There will be a 15% restocking fee charged to the customer on merchandise
returned after 30 days and longer. NO
RETURNS on custom
orders, special orders, embroidered item(s), specialty items, modified
custom items, modified items, used, or special request made on custom
ordered item(s) that the manufacturers warranty does not cover. Certain
manufacturers accept special request on custom item(s) that will VOID or NOT
VOID the warranty
depending on who the manufacture is and the item(s) cannot be returned,
exchanged or refunded. |
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Payment Top
HWA only accepts credit
cards as the only type of payment
method. HWA ONLY accepts these
major credit cards Visa, MasterCard and Discover. HWA WILL
NOT accept
cashier checks, personal checks, money orders, debit cards, electronic
wire transfers (NOT from customer to HWA), C.O.Ds. or any other
type of payment methods under ANY
CIRCUMSTANCES OR CONDITIONS. Customers credit cards and
credit card information will be used once (one time) per order
to process the customer's order(s) properly. The ONLY way that
a customer's credit card and credit card information will be used
twice (two times) per order is to credit the customer's credit
card of the existing balance from the recent order back to the
card. |
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Sales Tax Top
HWA collects 6% sales
tax on all Maryland orders
ONLY. Once a Maryland order is processed and complete the 6% sales
tax will be added separately. Out of state orders are not be charged
any sales tax. |
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Warranty Top
All custom, semi-custom, universal, special custom,
modfied custom and special order products are warranted against
manufacturer defects, workmanship and materials. The warranty varies
with each product, manufacturer and distributor. Warranty will
be void if product(s) are modified, taken apart, misused, changed
or/and altered in any way by the customer themselves. HWA is
not liable for any damaged merchandise once it is received by the
customer. |
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Damaged Products Top
All
new products can get damaged by any manufacturer, distributor and
parcel company. If the manufacturer is at fault for damaging a customer's
product they are liable to replace, repair or give a full credit
for your product under their inspection and conditions. If the distributor
is at fault for damaging a customer's product they are liable to
replace the product for a new one or provide a full credit within
the recommended time period. If the parcel company is at fault for
damaging or losing a package(s) during shipment they are liable to
recover and replace product(s), cover all damages if product(s) aren't
found and give a full credit to the shipper. As soon as new merchandise
is in the possession of the parcel company they are
responsible for delivering your package(s) in the proper manner.
Claims for all damaged products that goto the manufacturer or distributor
must be dealt with immediately. Claims for all damaged products that
goto the parcel company must be made by the customer within 15 days. HWA is
not responsible to make any claims or reports to the parcel company
for any damaged product(s) or package(s) of any kind for customers.
If you receive your merchandise damaged keep the original box, packing
materials, receipt and any other necessary information and documents
and contact the correct parcel company below. |
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Prices Top
All prices are subject to change without prior
notice at any time. HWA will notify you of any price change
that has occurred before shipping. All listed item prices that
appear on the HWA web site is the set item
price. |
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Phone,
Mail, Fax, Email or Web Site Orders Top
Phone Orders: You
must have order information ready to place your order. HWA accepts
these major credit cards Visa, MasterCard
and Discover. You can call in your phone orders at this
phone # 1-800-816-0929 (within the U.S. only). Orders
will be accepted between 9:00am - 6:00pm (Eastern Standard
Time). Orders received after 4:30pm (Eastern
Standard Time) or on weekends
and holidays will be called in on the following business
day. |
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| Overseas Calls: NOTE:
Overseas calls will NOT be returned from or made by HWA under
any circumstances. Customers who live overseas who would
like to contact us, order products, get information or customer
service please contact HWA by using the fax, efax (you
will find on the policy or contact page), email or mail (addresses
below) ONLY to reach us. Please NO orders by phone. Thank You. |
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| Mail Orders: To
mail in your order(s) you need to print and fill out a purchase
order form including your Personal, Product, Credit Card and Vehicle
information then sign your full name at the bottom of form (print
clearly) then mail order. HWA only
accepts these three major credit cards Visa, MasterCard and Discover.
We must receive complete information to process and ship your order.
You can request a purchase order form by phone, fax or email. Mailed
orders are accepted 24 Hrs 7 days weekly. Any orders received after
4:30pm (Eastern
Standard Time) or on
weekends and holidays will be called in on the following business
day. Mail all orders to the address below (within the U.S. only). |
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Mail
printed order form to:
HW Accessories LLC
P.O. Box 1323
Brooklandville, MD 21022
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| Fax Orders: To
fax in your order(s) you need to print and fill out a purchase
order form including your Personal, Product, Credit Card and Vehicle
information then sign your full name at the bottom of form (print
clearly) then fax order. HWA only
accepts these three major credit cards Visa, MasterCard and Discover.
We must receive complete information to process and ship your order.
You can request a purchase order form by phone, fax or email. Fax
all orders directly to Fax: 410-356-2435 or eFax: 410-510-1755
(within the U.S. only). Faxed orders are accepted 24 Hrs 7 days
weekly. Any orders received after 4:30pm (Eastern
Standard Time) or on
weekends and holidays will be called in on the following business
day. |
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| Email
Orders: To email your order(s) you
need to open a blank email and enter your Personal, Product,
Credit Card and Vehicle information then type your full name,
phone #, fax # (if you have one) and email address at the bottom
of the email then send order. HWA only
accepts these three major credit cards Visa, MasterCard and
Discover. We must receive complete information to process and
ship your order. Email your order by using one
of these email addresses order@hwaccessories.com, sales@hwaccessories.com, info@hwaccessories.com.
Emailed orders are accepted 24 Hrs 7 days weekly. Any orders
received after 4:30pm (Eastern Standard
Time) or on weekends and holidays will
be called in on the following business day. |
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| Domestic orders: All
United States and canadian order are accepted, processed, shipped
and delivered. Domestic customers can contact HW Accessories
by fax, email, phone or mail (regular mail is collected every week). |
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| International Orders:
HW ACCESSORIES LLC WILL NOT ACCEPT, SHIP AND DELIVER ANY
ORDER(S) TO ANY INTERNATIONAL LOCATIONS UNDER ANY
CIRCUMSTANCES. NOTE:
international calls will NOT be returned from or made by HWA
by phone, fax or mail under any circumstances. |
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S&H
Charges and Shipping Services Top
HWA uses
UPS services to ship small quantity of certain
products and all other products are shipped directly by the manufacturers
and distributors. HWA is not liable
for lost, damaged or late deliveries. The shipping services
that are offered are below.
All shipping and drop
shipping charges (if any drop shipping charges exist)
will be added separately once your order is complete and
has already shipped out. HWA never adds any additional
or hidden S&H cost to your order. HWA DOES
NOT OFFER FREE SHIPPING and will never advertise FREE SHIPPING
on the HW Accessories LLC web site or in any other kind
advertisement. |
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UPS
Domestic Shipping Services |
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UPS Ground
On-schedule
Delivery to U.S. Addresses
Prompt, dependable, low-cost ground
delivery makes UPS Ground an excellent choice for all your routine
shipments. UPS Ground provides day-specific
delivery to destinations in the U.S.
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UPS
Next Day Air
Guaranteed
Overnight Delivery by 10:30 a.m.
UPS Next Day Air® features
fast, reliable delivery to all 50 states and Puerto Rico, making
it the right choice for all your overnight shipments. Put it in
their hands by tomorrow morning.
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UPS Next
Day Air Saver
Guaranteed
Overnight Delivery by 3:00 p.m.
UPS Next Day Air Saver® offers
an affordable delivery option for those important shipments that require
next-business-day delivery, but don't have to be there in the morning.
our delivery speed with your budget.
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UPS Next
Day Air Early A.M.
Guaranteed
Early Morning Delivery by 8:00 a.m.
When your shipments demand first-thing-in-the-morning delivery, choose
UPS Next Day Air® Early A.M.®. UPS
offers early morning package delivery to more businesses and destinations
than any other package delivery company.
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UPS 2nd
Day Air
Guaranteed Second-day Delivery
Use UPS 2nd Day Air® as an economical alternative for time-sensitive shipments that do not require overnight or morning service. UPS
2nd Day Air allows you to save on packages that don't require "overnight" delivery.
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UPS 2nd Day A.M.
Guaranteed
Two-day Delivery by 12:00 Noon
UPS is the only carrier to offer
you guaranteed delivery before noon on the second business day
to commercial destinations. UPS 2nd Day Air
A.M. provides flexibility for your second-day business deliveries
-- a UPS Exclusive.
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UPS 3 Day Select
Guaranteed
Three-day Delivery
UPS 3 Day Select® offers
the ideal mix of economy and guaranteed on-time delivery.
UPS 3 Day Select
is the smart choice for time-sensitive packages on a cost-sensitive
budget.
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| To find out more
information on UPS services go to: UPS
WEB SITE. |
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Contact
Us Top
Phone
Orders: You must have order
information ready to place your order. HWA accepts
these major credit cards Visa, MasterCard and Discover.
You can call in your phone orders at this phone # 1-800-816-0929
(within the U.S. only). Orders will be accepted between
9:00am - 7:00pm (Eastern Standard Time). Orders received
after 4:30pm (Eastern
Standard Time) or on weekends
and holidays will be called in on the following business
day. |
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| Overseas
Calls: NOTE: Overseas calls will NOT
be returned from or made by HWA under any circumstances. Customers
who live overseas who would like to contact us, order products,
get information or customer service please contact HWA by
using the fax, efax (you will find on the policy or contact page),
email or mail (addresses below) ONLY to
reach us. Please NO orders by phone.
Thank You. |
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| Mail
Orders: To mail in your
order(s) you need to print and fill out a purchase order form
including your Personal, Product, Credit Card and Vehicle information
then sign your full name at the bottom of form (print clearly)
then mail order. HWA only
accepts these three major credit cards Visa, MasterCard and Discover.
We must receive complete information to process and ship your
order. You can request a purchase order form by phone, fax or
email. Mailed orders are accepted 24 Hrs 7 days weekly. Any orders
received after 4:30pm (Eastern
Standard Time) or on
weekends and holidays will be called in on the following business
day. Mail all orders to the address below (within the U.S. only). |
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Mail
printed order form to:
HW Accessories LLC
P.O. Box 1323
Brooklandville, MD 21022
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| Fax
Orders: To fax in your
order(s) you need to print and fill out a purchase order form
including your Personal, Product, Credit Card and Vehicle information
then sign your full name at the bottom of form (print clearly)
then fax order. HWA only
accepts these three major credit cards Visa, MasterCard and
Discover. We must receive complete information to process and
ship your order. You can request a purchase order form by phone,
fax or email. Fax all orders directly to Fax: 410-356-2435
or eFax: 410-510-1755 (within the U.S. only). Faxed orders
are accepted 24 Hrs 7 days weekly. Any orders received after
4:30pm (Eastern Standard Time) or
on weekends and holidays will be called in on the following
business day. |
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| Email
Orders: To email your order(s) you
need to open a blank email and enter your Personal, Product,
Credit Card and Vehicle information then type your full name,
phone #, fax # (if you have one) and email address at the bottom
of the email then send order. HWA only
accepts these three major credit cards Visa, MasterCard and
Discover. We must receive complete information to process and
ship your order. Email your order by using one
of these email addresses order@hwaccessories.com, sales@hwaccessories.com, info@hwaccessories.com.
Emailed orders are accepted 24 Hrs 7 days weekly. Any orders
received after 4:30pm (Eastern Standard
Time) or on weekends and holidays will
be called in on the following business day. |
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Secure
Orders Top
All submitted transactions from the HW
Accessories LLC web site are stored on a secure server
(SSL and certified). The information is accessible only
to us through a password protected environment. Once your
information has been accessed it is erased on the server
completely. We never transmit your information via Email.
Once your credit card information has been processed we
destroy all record of your personal and credit card information
(data) that has been collect on the server to maintain
its security. |
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Hacker Secure Site Top
HACKER SAFE merchants earn your trust by passing over
2,500 security tests every day.
To
ensure hackers can't steal your private information from
the Web sites where you shop, ScanAlert's technology
acts like a "Super Hacker," conducting daily
security scans of every known way for hackers to break-in.
Only when we can certify a site is HACKER SAFE will you
see the certification mark appear. We thoroughly audit every HACKER SAFE site using over
2,500 different security tests. These tests are based
on hacker activity information collected every 15 minutes
from hundreds of private and government sources worldwide.
When we find any holes
that could allow hackers to steal your personal information,
we notify the merchant
with instructions on how to secure their site.
As long as the merchant does so quickly, we certify
the site
as HACKER SAFE. ScanAlert controls the certification
image, not the merchant. You will not see the certification
if the site does not pass our security audits. For more information
on ScanAlert go to www.scanalert.com.
Trust is something that is earned. HACKER SAFE sites
must earn it every day.
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Customers
PrivacyTop
HW Accessories LLC protects
all of their customers identity by keeping their personal,
private, credit card, product and other information CONFIDENTIAL
at all times.
HWA will never share, sell or trade customers
personal information with any companies or people.
The only way customers valuable order information will
be used and shared with manufacturers, distributors, parcel
companies, credit card companies and merchant to process
and deliver a customer's order(s) properly and as quickly
as possible. At any time HW Accessories LLC can update
the content in this section. A customer's credit card
will be charged one time per order. The only time a customer's
credit card will be used more than one time will be for
exchanges, credits and returns only. All orders are
processed properly then filed in a filing cabinet for
security reasons until the order(s) need to be reused
again with customer's permission. HW Accessories LLC will
never reuse and misuse a customer's order and personal
information wihtout the customer's permission. |
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HW
Accessories LLC has been given permission by the manufacturers
and distributors that we have agreements and accounts setup
with to use all of the content that appears on HWA site such as (images (imgs), descriptions, titles, company and product
logos, all companies and products information, banners, email
and web site links, background (bg) image (img) and images
(imgs), copy rights, rights reserved, trade marks (©, ®, ™),
slide shows, animation(s), flash shows or/and displays, shopping
cart pages, shopping cart code, advanced code and programming
features, all information and all code and all secure pages
etc.). NO CONTENT under
any circumstances and conditions cannot
be copied, cut, paste, saved or save as or save picture as,
transfer, duplicate, edit, modify, create, reproduce or just
take at any time. DO NOT CALL FOR PERMISSION.
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Products that have
to be ordered specially require a "Special Order Form" to
be filled out completely, signed and faxed. Special Order Form
must be received, filled out completely and signed to show
you are confirming your order and accpeting all terms and conditions
to process your order properly. If your special order form
is not received, filled out completely and signed your order
will not be processed. Take a look at the products list to
see which products require a special order form to be filled
out, signed and faxed. You can send back special order form
by mail (print out then fill out and mail), fax (print
out then fill out and fax) or email (fill
out and send directly from site). You can find special order
form button on certain product pages on the HW Accessories
LLC web site (www.hwaccessories.com) that will have an "Order
Replacement Parts" or "Special Order Item" button.
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HW Accessories
LLC advertises products on their own web site and certain
automotive magazines. All products advertised and offered
on the HW Accessories LLC web site are top quality products
from the most popular manufacturers in the industry. All
content displayed on the HW Accessories LLC web site and
in any kind of advertisement that is placed by HWA is
the most accurate and up to date product information. HWA has
been given permission to use all content for advertising
purposes including images, text, logos, company names, trademarks
(™),
rights resevered (®), copyrights (©), links, legal
notices etc. to properly show all products. All content
on the HW Accessories LLC web site is for advertising purposes
only and is not to be removed or taken under any circumstances. HWA DOES
NOT OFFER FREE SHIPPING and will never advertise FREE SHIPPING
on the HW Accessories LLC web site or in any kind advertisement. |
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NOTE:
Terms and Conditions of policy can change without prior notice at
any time.
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